Technical Issues Frequently Asked Questions

I am a subscriber. Why haven’t I received The Daily Shot® today?

Here are some possibilities.

1. The most likely scenario is that The Daily Shot® has been blocked by your spam filter. Please check your spam folder.

Note that the blocking could seemingly occur at random. Certain URL links (our typical letter could have 40-50 external links to references, articles, Twitter accounts, etc.) or an update to your anti-spam software could trigger this.

    • The problem is usually solved by adding [email protected] and [email protected] email addresses to your email contacts.
    • The best long-term solution is to add DailyShot.com and TheDailyShot.com domain names to your “safe senders” list.
    • In some cases, your organization’s network administrator may also need to whitelist MailChimp servers, which are used to deliver The Daily Shot® to your inbox. Here is an example of a typical e-mail header. More information is available on this page: https://mailchimp.com/about/ips/
    • If you find that your online e-mail service provider such as Yahoo Mail or Gmail drops The Daily Shot® into the spam folder, please mark it as “not spam.”
    • If you are using an e-mail address that ends with optimum.net or comcast.net, your internet provider may be blocking The Daily Shot® before it makes it to your inbox. In such cases, we recommend that you switch to an online email provider such as Yahoo Mail.

2. If you are using Gmail, The Daily Shot® is probably in the Promotions folder.

    • You can adjust Gmail to receive The Daily Shot® in your regular inbox by adding [email protected] and [email protected] email addresses in your contacts.
    • You can achieve a similar result by dragging a specific Daily Shot email from the Promotions tab to your inbox. Gmail will ask whether it should always deliver your campaigns there (see description).

3. Microsoft Outlook may place The Daily Shot® into the “Other” folder (vs. “Focused”). More information is available here.

4. The Daily Shot® may not have been published on that day. To see if our letter went out, please check online at TheDailyShot.com. Scheduling notices are available on Administrative Updates.

5. Your subscription may have run out.

6. Finally, please make sure that your inbox isn’t full.

Gmail truncates The Daily Shot®: “[Message clipped] View entire message” – Is there a way to permanently overcome this limitation?

Gmail limits the size of emails it will display, and The Daily Shot® usually breaches this limit. But here are some workarounds.

1.  At the beginning of the newsletter, there is a “view in browser” link which allows you to read the whole Daily Shot letter.

2.  You can click on “View entire message” at the end of the email.

3.  You can read The Daily Shot® online at TheDailyShot.com.

4.  You can switch to another e-mail application such as Yahoo Mail which doesn’t have this limitation.

Why don’t the links at the beginning of The Daily Shot® (the table of contents) work?

There are a couple of possibilities.

1.  Apple devices such as iPhones and iPads disable these links, which requires the readers to scroll through the entire letter. To avoid this, click the “view in browser” link at the beginning of the newsletter, which makes the links operational.

2.  In Gmail, these links don’t work for the portion of the newsletter that has been clipped. Follow the instructions for “Message clipped” (above).

How do I navigate from one section in The Daily Shot® to another without scrolling?

At the end of each section, there is a “Back to Index” link, which gets you to your next section in two clicks.

Why are the images in The Daily Shot® not loading?

The most likely explanation is that you have a slow connection (for example a 3G cellular connection). There are 80-110 images in each Daily Shot, and they require a reasonably fast network to load.

Another possibility is that your corporate firewall is blocking them. Your network administrator will need to whitelist DailyShot.com and TheDailyShot.com domain names.

What happens if I click on “unsubscribe from this list” at the bottom of the newsletter?

You will be removed from the email distribution list but will still be able to read The Daily Shot and Food for Thought online. Some subscribers may prefer this option. If you clicked on the link by accident, please e-mail us at [email protected] and we will send you an invite to resubscribe.

Can I print The Daily Shot®?

The Daily Shot® is designed to be viewed on desktop or mobile devices and is not suitable for printing. A typical Daily Shot printout will not be properly formatted, will be difficult to read, and can take up 70-100 printed pages. The newsletter will also not render well in PDF.